MD Sports Massage Therapy
Terms & Conditions
Please read these terms before booking or attending your appointment.
Appointments and bookings
Appointments are booked through the online booking service or by contacting MD Sports Massage Therapy directly. Please provide accurate contact details when booking so appointment information can be shared with you.
If you need to cancel or rearrange an appointment, please give as much notice as possible. Late cancellations (within 24 hours UNLESS there are adverse circumstances and contact is made) and missed appointments will be charged in line with the booking terms shown when you make your appointment. Please ensure you fill in both the Health Form and Consent Form sent with your booking email prior to arrival so that Michelle can fully understand your reason for coming, and any medical factors that might be relevant.
Your treatment
Treatments are tailored to the information you provide during consultation. Please tell Michelle about relevant injuries, medical conditions, medication, allergies, pregnancy or changes to your health before treatment begins (even if you do not think they are relevant to massage!).
Massage therapy is not a replacement for medical diagnosis or treatment. Please seek advice from an appropriate healthcare professional where needed, and follow any guidance given about whether treatment is suitable for you.
Health and consent
By attending an appointment, you confirm that the information you provide is accurate to the best of your knowledge and that you consent to the agreed treatment. You can ask questions or request that a treatment is adjusted or stopped at any time. Should you require any considerations to be made prior to arrival, please list these on your health form. For example, adjustments due to Neurodiverse diagnoses, vision or hearing impairment, or specific comfort needs.
Minors
Children under 18 are welcome to be seen for massage treatment.
Minors under 16 years old need parental or guardian consent and should be accompanied by their responsible adult throughout the appointment.
Young individuals aged 16 to 18 require parental or guardian consent, with their responsible adult present for the first appointment only.
Payments and pricing
Prices and treatment durations are displayed on the Treatments & Prices page and in the booking service. Prices may be reviewed from time to time; the price confirmed at the time of booking will apply to your appointment unless you are notified otherwise. Full payment will be required at the end of your treatment. You are welcome to pay by cash, BACS transfer or Michelle can send you a Monzo payment link. Delays in payments will result in further appointments being cancelled.
Conduct and Boundaries
Please be aware that this is a professional service. Any inappropriate behaviour from the client will result in immediate termination of the session and payment requested in full. Michelle reserves the right to assess whether massage treatment is appropriate at the time or going forwards. This is not limited to conduct, but may include the inability to accommodate significant mobility issues requiring manual support, or the condition being treated being out of the scope of practice.
Contact
If you have a question about these terms or your appointment, please contact MD Sports Massage Therapy using the details on the Contact page.